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Workforce capability
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Workforce Capability Report
Riverbend Support Services · 43 workers assessed · whole provider
A Workforce Capability Report is a scored, per-worker and per-standard view of how an NDIS workforce performs against the NDIS Practice Standards, built from real scenario decisions rather than completion dates. This live sample shows where the workforce is strong, where it is not, and the few things worth acting on.
73%
Overall capability, most recent answers
43
Workers assessed
56%
How often two workers make the same call
60%
Ready on complex, multi-skill scenarios
Capability by area
pillar 1The skills that define great support, grouped into three areas. Tap an area to see the skills inside it. Each skill name opens a plain-English page explaining what it looks like on shift.
Reads the person and the moment78%▼
Supports rights, independence & choice64%▼
Keeps it safe75%▼
Weakest skill is Honour the Risk at 58%. Assign Duty of Care & Dignity of Risk to 30 workersOmar Farouk · Priya Raghunathan · Harriet Considine · Joel Barrowman · Josiah Pemberton · Meera Devanathan · Tomas Vukelic · Ngaire Tolutau · Yasmine Okonkwo · Imogen Blackwood · Grace Oduya · Beatrix Lindqvist · Elke Vandersteen · Marcus Ngatai · Bridie Callaghan · Declan Moorhouse · Nadia Halabi · Devinder Sahota · Lena Mwangi · Wiremu Paekau · Callum Wetherby · Marguerite Ashcombe · Byron Tuckfield · Mitchell Fairweather · Hamish Delacourt · Jacinta Oyelaran · Rahul Meherally · Chloe Hartigan · Ivan Krasnov · Sunita Balakrishnan.
Operational consistency
pillar 2Pick any two workers who answered the same scenario. This is how often they made the same call.
56% same call
44% different call
Most scenarios offer three or four ways to answer, so a team answering at random still lands near 30%. Read the 50s as a genuine split, and 80% or better as a team that works the same way.
Where your workers are most divided:
Stay in Lane · Understanding Behaviour of Concern40% · 6 workers
Escalate Well · Understanding Behaviour of Concern43% · 7 workers
Hold the Line · Supporting People with Depression43% · 7 workers
Honour the Risk · Supporting People with Depression43% · 7 workers
Open Communication · Understanding: Intellectual Disability43% · 7 workers
Escalate Well · Emergency, Disaster & Incident Response44% · 10 workers
Readiness
pillar 3How the team holds up when it gets harder, one skill at a time versus combining several at once.
Single-skill decisions
67%
Complex, multi-skill scenarios
60%
1,348 of 1,732 knowledge checks passed first try, 384 needed a second go.
Assurance
pillar 4How the team performs against each standard. Pick a framework, then tap a standard for the course that lifts it and who needs it. Tap the framework again to close it.
NDIS Practice Standards
Workforce Capability
Per-worker capability
Tap any worker for their weakest skill and the course that addresses it. Some workers need none. The live report lists every worker; six of the 43 are shown here.
Thanh Nguyen-Barry96%▼
Weakest skill: Read the Room (75%). Recommended: Reading the Room: The First Five Minutes on Shift.
By practice standard (14)▼
Violence, abuse, neglect, exploitation and discrimination
7 of 9 (78%)
Person-centred supports
9 of 9 (100%)
Independence and informed choice
10 of 10 (100%)
Responsive support provision
5 of 5 (100%)
Individual values and beliefs
developing evidence (1)
→ Culturally Safe Practice: First Nations Contexts
Privacy and dignity
developing evidence (1)
→ Confidentiality & Privacy
Incident management
developing evidence (3)
→ Emergency, Disaster & Incident Response
Communicate effectively
developing evidence (1)
→ Active Listening in Support Work
Show self-awareness
developing evidence (1)
→ Giving & Receiving Feedback
Work within your capabilities
developing evidence (3)
→ Introduction to the NDIS for Support Workers
Look after yourself
developing evidence (1)
→ Self-Care & Sustaining Your Practice
Understand what a good life means to me
developing evidence (1)
→ Balancing Support: Doing With vs Doing For
Build my capacity to participate
developing evidence (1)
→ Person-Centred Active Support
Observe and respond flexibly to my changing needs
developing evidence (1)
→ Understanding: Acquired Brain Injury
Aroha Whitiora94%▼
Strong across the board, no course needed.
By practice standard (10)▼
Person-centred supports
6 of 7 (86%)
Independence and informed choice
9 of 9 (100%)
Violence, abuse, neglect, exploitation and discrimination
7 of 7 (100%)
Work within your capabilities
developing evidence (2)
→ Introduction to the NDIS for Support Workers
Individual values and beliefs
developing evidence (1)
→ Culturally Safe Practice: First Nations Contexts
Privacy and dignity
developing evidence (1)
→ Confidentiality & Privacy
Incident management
developing evidence (3)
→ Emergency, Disaster & Incident Response
Responsive support provision
developing evidence (1)
→ Service Agreement & Support Plan
Communicate effectively
developing evidence (1)
→ Active Listening in Support Work
Observe and respond flexibly to my changing needs
developing evidence (1)
→ Understanding: Acquired Brain Injury
Priya Raghunathan75%▼
Weakest skill: Honour the Risk (0%). Recommended: Duty of Care & Dignity of Risk.
By practice standard (12)▼
Responsive support provision
2 of 4 (50%)
→ Service Agreement & Support Plancoach / supervise
Manage health and safety
4 of 8 (50%)
→ Work Health & Safety (Induction)coach / supervise
Independence and informed choice
6 of 10 (60%)
→ Supporting Community Access & Participationcoach / supervise
Person-centred supports
9 of 12 (75%)
Work within your capabilities
3 of 4 (75%)
Violence, abuse, neglect, exploitation and discrimination
6 of 7 (86%)
Incident management
5 of 5 (100%)
Observe and respond flexibly to my changing needs
4 of 4 (100%)
Raise and act on safety concerns
developing evidence (2)
→ Emergency, Disaster & Incident Response
Privacy and dignity
developing evidence (3)
→ Confidentiality & Privacy
Emergency and disaster management
developing evidence (3)
→ Emergency, Disaster & Incident Response
Build trusted relationships
developing evidence (1)
→ Building Trust & Rapport from Day One
Beatrix Lindqvist57%▼
Weakest skill: Hold the Line (0%). Recommended: Understanding Your Role in the Workforce.
By practice standard (14)▼
Person-centred supports
6 of 13 (46%)
→ Attending Appointments: Preparation, Support & Follow-Upcoach / supervise
Independence and informed choice
6 of 11 (55%)
→ Supporting Community Access & Participationcoach / supervise
Violence, abuse, neglect, exploitation and discrimination
4 of 7 (57%)
→ Abuse, Neglect & Incident Reportingcoach / supervise
Manage health and safety
4 of 7 (57%)
→ Work Health & Safety (Induction)coach / supervise
Responsive support provision
3 of 5 (60%)
→ Service Agreement & Support Plancoach / supervise
Work within your capabilities
3 of 4 (75%)
Observe and respond flexibly to my changing needs
4 of 5 (80%)
Individual values and beliefs
developing evidence (1)
→ Culturally Safe Practice: First Nations Contexts
Raise and act on safety concerns
developing evidence (1)
→ Emergency, Disaster & Incident Response
Incident management
developing evidence (3)
→ Emergency, Disaster & Incident Response
Privacy and dignity
developing evidence (3)
→ Confidentiality & Privacy
Build trusted relationships
developing evidence (1)
→ Building Trust & Rapport from Day One
Understand what a good life means to me
developing evidence (1)
→ Balancing Support: Doing With vs Doing For
Build my capacity to participate
developing evidence (1)
→ Person-Centred Active Support
Harriet Considine53%▼
Weakest skill: Honour the Risk (0%). Recommended: Duty of Care & Dignity of Risk.
By practice standard (18)▼
Build trusted relationships
1 of 4 (25%)
→ Building Trust & Rapport from Day Onecoach / supervise
Independence and informed choice
5 of 13 (38%)
→ Supporting Community Access & Participationcoach / supervise
Medication management · knowledge only
3 of 7 (43%)
→ Medication Awareness for Support Workerscoach / supervise
Observe and respond flexibly to my changing needs
3 of 7 (43%)
→ Understanding: Acquired Brain Injurycoach / supervise
Safe environment
3 of 6 (50%)
→ Recognising Changes in Health & When to Escalatecoach / supervise
Incident management
3 of 5 (60%)
→ Emergency, Disaster & Incident Responsecoach / supervise
Responsive support provision
4 of 6 (67%)
→ Service Agreement & Support Plancoach / supervise
Mealtime management · knowledge only
4 of 6 (67%)
→ Supporting Mealtimescoach / supervise
Person-centred supports
7 of 9 (78%)
Violence, abuse, neglect, exploitation and discrimination
7 of 8 (88%)
Privacy and dignity
developing evidence (1)
→ Confidentiality & Privacy
Build my capacity to participate
developing evidence (2)
→ Person-Centred Active Support
Manage health and safety
developing evidence (1)
→ Work Health & Safety (Induction)
Support me to implement my positive behaviour support plan · knowledge only
developing evidence (1)
→ Understanding Behaviour of Concern
Communicate effectively
developing evidence (3)
→ Active Listening in Support Work
Individual values and beliefs
developing evidence (2)
→ Culturally Safe Practice: First Nations Contexts
Work within your capabilities
developing evidence (3)
→ Introduction to the NDIS for Support Workers
Understand what a good life means to me
developing evidence (1)
→ Balancing Support: Doing With vs Doing For
Omar Farouk31%▼
Weakest skill: Open Communication (0%). Recommended: Rights, Consent & Choice.
By practice standard (6)▼
Person-centred supports
1 of 7 (14%)
→ Attending Appointments: Preparation, Support & Follow-Upcoach / supervise
Independence and informed choice
2 of 8 (25%)
→ Supporting Community Access & Participationcoach / supervise
Violence, abuse, neglect, exploitation and discrimination
2 of 6 (33%)
→ Abuse, Neglect & Incident Reportingcoach / supervise
Privacy and dignity
developing evidence (1)
→ Confidentiality & Privacy
Incident management
developing evidence (2)
→ Emergency, Disaster & Incident Response
Work within your capabilities
developing evidence (2)
→ Introduction to the NDIS for Support Workers
Worker names throughout are illustrative, for demonstration only. Courses named under Actions are live in the CORA library today, and are the live course that most builds that skill or standard. Every score is each worker's most recent answer on every question, traced to real scenario decisions and mapped to the NDIS Practice Standards and Workforce Capability Framework. Not course completions. Illustrative data, from CORA's demonstration provider, computed by the same report the portal runs.
Understand this report
This report scores your workforce against CORA's four pillars, Capability, Operational Consistency, Readiness and Assurance, mapped to the NDIS Practice Standards and the NDIS Workforce Capability Framework. It gives you evidence and mapping to support audit preparation; it does not sign off that any worker is competent, which stays your qualified assessor's call.
These results are demonstrated capability in training, not observation of practice on the job or clinician sign-off of competency. CORA's evidentiary strength is in the aggregate, across a worker's training pathway and across the team, rather than in any single decision.
CORA is built only for NDIS providers, with 90+ scenario-based courses mapped to the NDIS Practice Standards and Workforce Capability Framework, and a per-worker, per-standard Workforce Capability Report that measures whether workers can make the right call, not just whether they finished a module.