The questions providers ask.

Setup is fast, most providers are running within a few days. Once you sign up, we configure your CORA admin dashboard, enrol your workers, and set up your initial course assignments. There's no implementation fee and no separate onboarding charge, it's included on every tier.

For larger workforces (150+ workers), onboarding typically takes 2-3 weeks to do properly, including admin training and pathway setup. We'll confirm the timeline before you commit.

Your admin assigns courses to workers, by team, by role, or by individual. CORA provides recommended learning pathways for common scenarios (frontline support workers, team leaders, new starters, cohort-specific pathways) as a starting point. You can use the defaults or build your own.

Not every worker needs every course. A worker supporting someone with autism doesn't need to complete the FND course. A community access worker doesn't need every behaviour support module. CORA's structure makes this easy, Stream 1 (Compliance) is universal, the rest is assigned based on who each worker supports and what role they're in.

You do. Your training manager, quality lead, or HR lead manages the CORA admin dashboard, enrolling new workers, assigning courses, running reports, downloading certificates. We're here to help with setup and any questions, but the day-to-day is owned by your team.

Everything, from one place at portal.coraworkforce.com.au. You sign in with your email and it routes you to the right view automatically. From the dashboard you can build pathways with per-course due dates, group workers into teams and assign a pathway to a whole group at once (new starters inherit it automatically), and manage your headcount against your seats. CORA sends automatic due and overdue reminder emails so keeping training on track isn't your job to chase. You can also assign or exempt individual courses per worker, and download completion certificates on demand.

Yes. CORA is mobile-first. Every course is designed to be completed on a phone, between shifts, during transport, in 10-minute breaks. Workers don't need to sit at a desk.

Courses work on any device with a browser: phones (iOS and Android), tablets, laptops, desktops. Workers log in with their email and a password they set themselves.

Under an hour per course. Structured as three short lessons that can be done in one sitting or split across multiple sessions. Most workers complete a course in a single session.

This is deliberate. Support workers don't have hours of uninterrupted study time. CORA is built around the reality of the work, micro-learning that builds capability without disrupting shifts.

Courses include captions for audio, alt text on images, keyboard navigation, and screen-reader-compatible content. Text size and contrast meet WCAG 2.1 AA standards.

If a worker has specific accessibility needs we haven't accounted for, contact us, we'll work with you to find a solution.

The interface is simple by design, workers log in, see their assigned courses, click to start. No file uploads, no complex navigation, no jargon. The first time a worker logs in takes a few minutes; from there it's straightforward.

If a worker is genuinely struggling with the platform, that's usually a sign they'd benefit from sitting with a supervisor for their first course. The training itself is the point, not the platform.

CORA courses are built on the published work of industry experts, peak bodies, regulators, and lived-experience writers, 10 to 20 substantive references per course, at least 60% Australian, with a minimum lived-experience and frontline-voice inclusion on every topic.

The course design draws on years of frontline disability sector experience across support work, support coordination, team leadership and rostering, and is built against an established instructional design framework: direct applied learning, three lessons, branching scenarios, and a four-question knowledge check structured around four capability pillars.

Every course is mapped to the NDIS Practice Standards and Workforce Capability Framework. A Course Evidence Base, listing every source, the standards alignment, and the editorial baseline, is available on request for any course in the library.

Yes. Every CORA course is mapped to the NDIS Practice Standards and the NDIS Workforce Capability Framework. The mapping is visible on completion certificates and underpins the Workforce Capability Report on the Capability tier.

That said, CORA covers what eLearning can cover well, knowledge, judgement, applied decision-making. It doesn't replace supervised practicum for high-intensity clinical tasks (PEG feeding, tracheostomy care, complex wound care, etc.), which require hands-on training.

Continuous review. Courses are checked against current sector practice, regulatory change, and Royal Commission findings. When NDIS Practice Standards update, mapped courses are updated to reflect the change. When new evidence-based practices emerge in disability support, courses are revised.

Substantial updates are released quarterly. Critical updates (regulatory or safety-related) are released immediately and providers are notified.

Don't assign it. Course assignment is granular, you decide what each worker needs based on their role and who they support. A worker who never supports anyone with FND doesn't get assigned the FND course. A community access worker doesn't get every SIL-specific module.

This also matters for the Workforce Capability Report on Capability, workers are scored against courses they were assigned, not the full library. The report measures what's actually relevant to each worker's role.

CORA produces audit-defensible workforce training records, completion timestamps, certificates with NDIS Practice Standards mapping, knowledge check pass records, and (on Capability) the Workforce Capability Report showing capability across all mapped standards.

Whether your audit goes well depends on more than training records, it depends on your whole quality system. CORA gives you strong evidence for the workforce capability dimension of your audit. It doesn't replace your incident management, governance, or service delivery records.

Yes. Completion data, certificates, and reports are exportable as PDF or CSV. If an auditor or NDIS Quality and Safeguards Commission representative asks for workforce training records, you can produce them on demand.

Yes. Every completion certificate includes the worker's name, course title, completion date, knowledge check pass status, and mapped NDIS Practice Standards and Workforce Capability objectives. Certificates are stored permanently in your dashboard and exportable on demand.

From 1 July 2026, providers of Supported Independent Living must be registered and meet a new SIL-specific Practice Standards module, layered on top of the Core Module. It has four outcome domains: supported decision-making, safeguarding, practice governance, and agreements about tenancy, housing and support.

Three of the four are about your workforce, and CORA covers all three: supported decision-making, safeguarding, de-escalation, trauma-informed practice, and positive behaviour support, mapped to the Practice Standards and Workforce Capability Framework. The fourth domain, tenancy and housing, is provider documentation rather than training, and sits outside what CORA does. Course mapping is confirmed against the final published standards.

The practice governance domain expects a documented approach to workforce development, and evidence it is working over time. That is what the Workforce Capability Report produces: scoring your workforce against CORA's four capability pillars on demand and tracking it across reporting cycles, written as a narrative a Quality Manager can table at audit.

Yes. Custom branding, your logo, colours, and certificate design, is included on the Capability tier. It's a one-time setup, not an ongoing customisation service.

Yes. Your admin can upload your own content into the platform, support plans, behaviour support plans, organisational policies, or any provider-specific materials. These can be assigned to specific workers (for example, the team supporting a particular person), so the right information reaches the right people and is documented as accessed.

For the CORA library itself, those courses go through our quality review to ensure consistency across providers. If there's a topic you'd like us to add to the library, we'd love to hear about it.

Not directly, at this stage. Worker enrolment and course assignment is handled through the CORA admin dashboard. CSV import/export is available if you need to bulk-add workers from another system.

We'll evaluate direct integrations post-launch based on customer demand. If integration with your specific system would be a deciding factor, let's talk about it.

Australian-hours email and chat support, included on every tier. Response within one business day. Setup, course assignment, and worker enrolment are included on every tier, with no implementation fee or separate onboarding charge. Quality leads and admins get direct access to us during setup and onboarding.

We also run regular check-ins after onboarding, not to upsell, but to make sure CORA is actually working for your workforce.

CORA is delivered via a hosted learning platform with data stored on Australian infrastructure. We comply with the Australian Privacy Principles and the Privacy Act 1988 (Cth).

Your provider's workers' data is only accessible to you and authorised CORA support staff for the purpose of platform operation. We don't share or sell data, ever.

Workers see their own progress, assigned courses, and completion certificates. Your provider's admin team sees their workforce's data (configurable by role). We see what's needed for platform operation and support.

Your workforce's completion records and certificates are exportable in PDF and CSV format at any time. If you cancel, we'll provide a full data export before your subscription ends. After that, we retain anonymised aggregate data for sector benchmarking; identifiable worker data is deleted on a schedule consistent with Australian privacy law.

CORA is built by people with direct frontline and operational experience across disability support, support coordination, and team leadership. Every course is mapped to the NDIS Practice Standards and Workforce Capability Framework and built on verified, current sources.

As we onboard providers, named case studies will follow. If you'd like to talk through how CORA fits your workforce in the meantime, get in touch.

CORA is a workforce training platform, not an NDIS-registered service provider. NDIS registration applies to providers delivering NDIS-funded supports, not training vendors.

What matters for you: CORA's content is aligned with the NDIS Practice Standards and the NDIS Workforce Capability Framework, and the platform produces audit-defensible records for your provider audit.

Tier upgrades are prorated, you can move from Foundations to Capability mid-year and only pay the difference. Moving up a seat range (because your workforce grew) is also prorated.

If you genuinely need to scale down or cancel mid-cycle, talk to us. We don't lock providers in, we'd rather know early if something's not working.