Decision skills

Reading the Person and the Moment: Support Work Skills

One of three CORA capability areas · about a 3-minute read

Most of what goes wrong on a shift does not start with a decision. It starts with something that was there to be noticed and was not noticed. These three skills are about what a worker picks up before anyone has to act.

The 3 skills in this area

  • Read the RoomClock the real emotional/behavioural signal under the surface and respond to that.
  • Recognise & ReframeSee past deficit labels/assumptions to what's actually happening; correct an unhelpful frame.
  • Spot the ChangeNotice shifts in health, mood or behaviour early.

Each page covers what the skill looks like on a shift, what it looks like when it slips, three things to try, and where the judgement stops being yours alone to make. They are written to be read in a break, not studied.

The other capability areas:

Start with the overview →