Decision skills

Supporting Rights, Independence and Choice in Disability Support

Rights are easy to agree with in a policy and hard to hold at four in the afternoon when a family member is on the phone and the routine is slipping. These four skills are about what a worker does when the person's choice is inconvenient.

In short: four of CORA's ten decision skills are about rights: holding the line under pressure, honouring risk, opening communication, and stepping back. They describe what a worker does when the person's choice is inconvenient.

The 4 skills in this area

  • Hold the LineKeep the person's rights and choices steady under pressure (family, org, routine, peers).
  • Honour the RiskSupport dignity of risk and informed choice even when you'd choose differently.
  • Open CommunicationMake space for the person's voice and choice, don't take over, pressure, or assume.
  • Step BackBuild independence, do with, not for; resist over-helping.

Each page covers what the skill looks like on a shift, what it looks like when it slips, three things to try, and where the judgement stops being yours alone to make. They are written to be read in a break, not studied. Each one also points to the CORA course that covers the same ground properly.

Where this is covered properly

The CORA course library holds the courses these four are practised in, including participant rights and consent, duty of care and dignity of risk, and person-centred active support.

Common questions about rights, independence and choice

Which decision skills sit in this area?

Four. Hold the Line, Honour the Risk, Open Communication, and Step Back. They are about what a worker does when the person's choice is inconvenient.

Why is upholding rights harder in practice than in policy?

Because policy is read at a desk and rights are held at four in the afternoon when a family member is on the phone and the routine is slipping. The pressure usually comes from somebody with more power in the room than the person whose choice it is.

What is the difference between choice and dignity of risk?

Choice is the everyday version: what to eat, when to shower, who comes in. Dignity of risk is the same principle when the choice carries a real consequence, and it asks a worker to make sure the decision is informed rather than to make it instead.