The questions providers ask.

Yes. CORA is built to be picked up and run at your own pace. Paste in your worker list, assign a pathway, and the invites go out, and most providers are up and running without needing us.

If you would like a hand, onboarding support is there and it is included. We will set it up alongside your team, including the pathways for your roles. It is there for anyone who wants it, rather than something you have to sit through.

Nothing. Getting workers in is one tap from an email. There is no app store, no download and no IT setup. A worker opens the invite link, sets their name and a password once on a single screen, and they are in.

From there they can add CORA to their home screen and it opens like an app. Courses are built for a phone between shifts.

Setup takes minutes, not weeks. Paste your worker list as name and email, one per line, assign a pathway, and the invites go out. That is the same whether you have 12 workers or 150.

There is no implementation fee and no onboarding charge. If you want a hand with pathway setup or admin training, we will do that with you, but nothing is waiting on us.

Your admin assigns courses to workers, by team, by role, or by individual. CORA provides recommended learning pathways for common scenarios (frontline support workers, team leaders, new starters, cohort-specific pathways) as a starting point. You can use the defaults or build your own.

Not every worker needs every course. A worker supporting someone with autism doesn't need to complete the FND course. A community access worker doesn't need every behaviour support module. CORA's structure makes this easy, Stream 1 (Compliance) is universal, the rest is assigned based on who each worker supports and what role they're in.

You do. Your training manager, quality lead, or HR lead manages the CORA admin dashboard, enrolling new workers, assigning courses, running reports, downloading certificates. We're here to help with setup and any questions, but the day-to-day is owned by your team.

Everything, from one place at portal.coraworkforce.com.au. You sign in with your email and it routes you to the right view automatically. From the dashboard you can build pathways with per-course due dates, group workers into teams and assign a pathway to a whole group at once (new starters inherit it automatically), and manage your headcount against your seats. CORA sends automatic due and overdue reminder emails so keeping training on track isn't your job to chase. You can also assign or exempt individual courses per worker, and download completion certificates on demand.

Yes, and it should. Automatic emails go out when training is due, when it goes overdue, and when a credential is coming up for renewal. You choose how far ahead a renewal counts as due (7, 14, 30, 60 or 90 days) and who gets the weekly summary, in Settings.

Chasing completion is the part of this job that eats the most time and creates the least value. Automating it is the baseline any platform running your mandatory training should give you.

No. Why would that be a choice?

Chasing the admin is the minimum: courses assigned and tracked, due dates, renewals, reminders, the credential register, the records ready for audit. CORA does all of that as standard. Seeing the decisions your team actually makes is the bit nobody else does, and that sits on top rather than instead.

If a platform makes you pick between those two, it's only doing half the job.

Yes. CORA is mobile-first. Every course is designed to be completed on a phone, between shifts, during transport, in 10-minute breaks. Workers don't need to sit at a desk.

Courses work on any device with a browser: phones (iOS and Android), tablets, laptops, desktops. Workers log in with their email and a password they set themselves.

Under 30 minutes per course. Structured as three short lessons that can be done in one sitting or split across multiple sessions. Most workers complete a course in a single session.

This is deliberate. Support workers don't have hours of uninterrupted study time. CORA is built around the reality of the work, micro-learning that builds capability without disrupting shifts.

Courses include captions for audio, alt text on images, keyboard navigation, and screen-reader-compatible content. Text size and contrast meet WCAG 2.1 AA standards.

If a worker has specific accessibility needs we haven't accounted for, contact us, we'll work with you to find a solution.

The interface is simple by design, workers log in, see their assigned courses, click to start. No file uploads, no complex navigation, no jargon. The first time a worker logs in takes a few minutes; from there it's straightforward.

If a worker is genuinely struggling with the platform, that's usually a sign they'd benefit from sitting with a supervisor for their first course. The training itself is the point, not the platform.

CORA courses are built on published work from industry experts, peak bodies, regulators and lived-experience writers. Every course carries 10 to 20 substantive references, at least 60% Australian, with lived-experience and frontline voice on every topic.

The course design draws on years of frontline disability sector experience across support work, support coordination, team leadership and rostering. It follows an established instructional design framework: direct applied learning, three lessons, branching scenarios, and a four-question knowledge check built around four capability pillars.

Every course is mapped to the NDIS Practice Standards and Workforce Capability Framework. A Course Evidence Base, listing every source, the standards alignment, and the editorial baseline, is available on request for any course in the library.

Yes. Every CORA course is mapped to the NDIS Practice Standards and the NDIS Workforce Capability Framework. The mapping is visible on completion certificates and underpins the Workforce Capability Report.

That said, CORA covers what eLearning can cover well, knowledge, judgement, applied decision-making. It doesn't replace supervised practicum for high-intensity clinical tasks (PEG feeding, tracheostomy care, complex wound care, etc.), which require hands-on training.

Continuous review. Courses are checked against current sector practice, regulatory change, and Royal Commission findings. When NDIS Practice Standards update, mapped courses are updated to reflect the change. When new evidence-based practices emerge in disability support, courses are revised.

Substantial updates are released quarterly. Critical updates (regulatory or safety-related) are released immediately and providers are notified.

Don't assign it. Course assignment is granular, you decide what each worker needs based on their role and who they support. A worker who never supports anyone with FND doesn't get assigned the FND course. A community access worker doesn't get every SIL-specific module.

This also matters for the Workforce Capability Report, workers are scored against courses they were assigned, not the full library. The report measures what's actually relevant to each worker's role.

CORA produces audit-defensible workforce training records. That means completion timestamps, certificates carrying the NDIS Practice Standards mapping, knowledge check pass records, and the Workforce Capability Report showing capability across all mapped standards.

Whether your NDIS audit goes well depends on more than training records, it depends on your whole quality system. For the workforce capability dimension of your NDIS audit, CORA is the evidence: per worker, per standard, traced to the decisions they actually made. Your incident, governance and service delivery records cover the rest of the quality system.

Yes. Completion data, certificates, and reports are exportable as PDF or CSV. If an NDIS auditor or Quality and Safeguards Commission representative asks for workforce training records, you can produce them on demand.

Yes. Every completion certificate includes the worker's name, course title, completion date, knowledge check pass status, and a reference your admin can resolve in the portal. Certificates are stored permanently in your dashboard and exportable on demand.

From 1 July 2026, providers of Supported Independent Living must be registered and meet a new SIL-specific Practice Standards module, layered on top of the Core Module. It has four outcome domains: supported decision-making, safeguarding, practice governance, and agreements about tenancy, housing and support.

Three of the four are about your workforce, and CORA covers all three: supported decision-making, safeguarding, de-escalation, trauma-informed practice, and positive behaviour support, mapped to the Practice Standards and Workforce Capability Framework. The fourth domain, tenancy and housing, is provider documentation rather than training, and sits outside what CORA does. Course mapping is confirmed against the final published standards.

The practice governance domain expects a documented approach to workforce development, and evidence it is working over time. That is what the Workforce Capability Report produces: scoring your workforce against CORA's four capability pillars on demand and tracking it across reporting cycles, written as a narrative a Quality Manager can table at audit.

Yes. The credential and evidence register holds NDIS worker screening, first aid and CPR, driver's licences, tickets, and records of in-person or external training, with the certificate or evidence file attached to the worker it belongs to.

Every credential carries an expiry date, and the register bands what's coming up so nothing lapses unseen. You set the warning window that suits your organisation, and the weekly digest tells your admins what's due. Upload one at a time, per worker, for a group, or in bulk by CSV.

CORA records and tracks the evidence you hold. It doesn't assess or verify the credential itself, that stays with you and the issuing body.

The full picture, including which credentials expire on which interval and how to set warning windows, is in the guide to NDIS credential and expiry tracking.

Named records, not a vague promise. Specifically:

A training register by name, showing every worker, what they were assigned, and what they completed. A completion summary across the workforce, with timestamps. A credential register covering screening, first aid, tickets and in-person training with expiry status. Completion certificates carrying the worker's name, course, date, knowledge check result and a reference your admin can resolve in the portal. The Workforce Capability Report, worker by worker and team by team.

The registers export as CSV, and the evidence pack, the capability report and every certificate print as PDF, audit-ready. We'd rather list exactly what you get than leave it at the phrase, so you can check it against what your auditor actually asks for. What your audit outcome looks like depends on your whole quality system, not just training records.

Yes. Your admin can upload your own content into the platform, support plans, behaviour support plans, organisational policies, or any provider-specific materials. These can be assigned to specific workers (for example, the team supporting a particular person), so the right information reaches the right people and is documented as accessed.

For the CORA library itself, those courses go through our quality review to ensure consistency across providers. If there's a topic you'd like us to add to the library, we'd love to hear about it.

Yes, with rostering and CRM systems, starting with ShiftCare. Connect your account and CORA reconciles your worker list against it, raising new starters and changes for someone to confirm rather than creating them silently. Credentials and training status flow back out, so the record your rostering system shows matches the one CORA holds.

Beyond that there is CSV in both directions. Bring workers in by pasting or uploading name and email from your HR system, and take training status, the credential register and the full training register back out as CSV whenever you need them. For most providers that is the integration they actually wanted.

If you need another system connected, tell us which one, because we build integrations against a real customer and a real system rather than in the abstract.

Every provider gets a dedicated account manager based in Australia, reachable by email, chat or video call. Our customer success team commits to one business day and aims for two hours. Setup, course assignment and worker enrolment are included, with no implementation fee or separate onboarding charge. Quality leads and admins get direct access to the customer success team during setup and onboarding.

We also run regular check-ins after onboarding, not to upsell, but to make sure CORA is actually working for your workforce.

CORA is delivered via a hosted learning platform with data stored on Australian infrastructure. We comply with the Australian Privacy Principles and the Privacy Act 1988 (Cth).

Your provider's workers' data is only accessible to you and authorised CORA support staff for the purpose of platform operation. We don't share or sell data, ever.

Workers see their own progress, assigned courses, and completion certificates. Your provider's admin team sees their workforce's data (configurable by role). We see what's needed for platform operation and support.

Your workforce's completion records and certificates are exportable in PDF and CSV format at any time. If you cancel, we'll provide a full data export before your subscription ends. After that, we retain anonymised aggregate data for sector benchmarking; identifiable worker data is deleted on a schedule consistent with Australian privacy law.

CORA is built by people with direct frontline and operational experience across disability support, support coordination, and team leadership. Every course is mapped to the NDIS Practice Standards and Workforce Capability Framework and built on verified, current sources.

CORA is in paid use by Australian NDIS providers today. If a reference conversation would help, ask and we will arrange an introduction to a provider already using CORA. Most of it you can check yourself before you speak to anyone. There is a live sample Workforce Capability Report on this site, with no form and no sign-in. The claims page lists every NDIS audit requirement CORA evidences and marks each one held, partial or not held. Every seat band is published rather than held behind a quote. And every course is mapped to the NDIS Practice Standards and the Workforce Capability Framework against verified, current sources, built by people with direct frontline and operational experience across disability support, support coordination and team leadership.

No. CORA is used by registered providers, by unregistered providers, and by providers working towards registration.

The system does the work. Every course is already mapped to the NDIS Practice Standards and the Workforce Capability Framework, training is assigned by role, due dates and renewals are tracked, and the records come out as a register you can hand over. It is not only training either: the HR side holds worker files, policies, supervision, onboarding and credential expiry in the same place, so the picture of your frontline is one record rather than several.

For providers who want more than the software, there is specialist support on training obligations: full mapping guides, and help planning what your workforce actually needs to complete and when. That is worked through with you, and alongside your own consultants where you have them, so you are not left guessing at what is required of your frontline.

CORA is a workforce training platform, not an NDIS-registered service provider. NDIS registration applies to providers delivering NDIS-funded supports, not training vendors.

What matters for you: CORA's content is aligned with the NDIS Practice Standards and the NDIS Workforce Capability Framework, and the platform produces audit-defensible records for your provider audit.

If your workforce grows mid-year, moving up a seat range is prorated, you only pay the difference for the rest of the period.

If you genuinely need to scale down or cancel mid-cycle, talk to us. We don't lock providers in, we'd rather know early if something's not working.